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1. How old do you have to be to use the Adult Center?

From 8am to 4pm Monday Through Friday The Longmeadow Adult Center only serves individuals who are 55 or older. From 4pm until 8pm and on Saturdays from 9am to 1pm the Adult Center is open to anyone over the age of 18. Please note that spouses and/or essential caregivers who are under the age of 55 may accompany members regardless of their age.

2. I don’t live in Longmeadow, can I still participate in programs offered by LAC?

Anyone can become a member of LAC and participate in programs regardless of your residency. Please note that in some cases Longmeadow residents will receive discounted options or early registration not available to non-residents.

3. Is there any cost with being a member of the Adult Center?

While some programs do have a cost associated with them, becoming a member of the center is completely free.

4. How do I know when I can use the gym for pickleball/basketball/etc?

The gymnasium schedule is always online at Facilities • Longmeadow, MA • CivicEngage (longmeadowma.gov) and you can also call the front desk of the Adult Center at 413-565-4150 Option 1

5. Does LAC provide transportation options for Seniors requiring assistance?

Unfortunately LAC is not able to offer transportation options. However we do recommend calling the Tri-Town Trolley at 413-525-5412 to explore options.

6. Can I have the LAC newsletter mailed to me?

Effective with the September 2023 edition of the LAC Newsletter, we are no longer mailing out copies to members. However physical copies will be available to be picked up at the front desk of the Adult center, and you can join the email list to have the newsletter emailed directly to you each month. In addition the newsletter can be found online at Archive Center • Longmeadow, MA • CivicEngage (longmeadowma.gov)

7. Adult Center Hours?

• Monday Through Friday: 8am-8pm
• Saturdays: 9am-1pm
• Sundays: Closed
• The Longmeadow Adult Center follows the Town of Longmeadow Offices closures regarding holidays and inclement weather situations.

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1. What wetlands are protected in Longmeadow?

x

2. Why are wetlands protected?

x

3. When do I need a wetlands permit with the Conservation Commission?

x

4. Are there any exempt activities that do not require a wetlands permit?

x

5. Should I apply for a Request for Determination of Applicability or a Notice of Intent?

x

6. Does Longmeadow have any wetland application fees?

x

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1. How do I contact the Fire Department for a fire or medical emergency?

Dial 911.

2. What do I do if there is a fire in my home?

Make sure everyone is out of the home and dial 911. Never reenter to rescue property or animals.

3. What do I do if my child swallows a poisonous substance?

Dial 911 immediately.

4. Where should smoke detectors be placed in my home?

Residential smoke detectors are early warning devices to wake a sleeping person or persons. Smoke detectors should be placed in each bedroom (sleeping area) and in the hallway leading to the bedrooms.

5. Should I put a smoke detector in my garage?

No, a residential smoke detector is an early warning device to wake sleeping people.

6. My smoke detector is making a “chirping” noise. What’s wrong with it?

The battery is low. Replace it immediately. Remember to test your detector once a month and change the battery when you change your clock to and from daylight savings time.

7. Where should fire extinguishers be placed in the home?

Having a fire extinguisher in the home is a good idea. If you have an extinguisher, it should be placed where it is easily accessible. The kitchen and garage are good sites for an extinguisher. However, do not place an extinguisher over the stove or buried in storage in the garage, but rather hang it on the wall between 4 inches and 5 feet from the ground.

8. What is the best kind of fire extinguisher for my house?

A multi purpose fire extinguisher is best for the home. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

9. How often should a fire extinguisher be serviced?

There are no regulations mandating the servicing of fire extinguishers placed in single family residences. However, the Longmeadow Fire Department recommends that fire extinguishers be inspected at least once a year.

10. Why are windows broken or holes cut in roofs during fire fighting operations?

As a fire burns, it moves upward then outward. Breaking the windows and/or cutting holes in the roof (called ventilation) allows smoke and heat to escape the structure. This enables firefighters to operate safely and efficiently. Ventilation also limits the spread of fire and smoke, thus reducing damage.

11. My cat is in a tree. Will the Fire Department come get the cat down?

Contrary to anything previously seen on TV, the Fire Department does not remove cats from trees. They will come down by themselves.

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1. What are Greenwood's hours of operation?

We are open Monday through Friday from 7 a.m. to 6 p.m., all year long.

2. On which Holidays is Greenwood closed?

Please see our Holidays page.

3. Is Greenwood open when the public schools in Longmeadow are closed due to poor weather?

No. If Longmeadow schools are closed due to bad weather, so is Greenwood Children's Center.

4. At what age can a child start care?

Greenwood accepts children as young as 1 month old.

5. Does Greenwood offer drop-in child care?

No.

6. I paid the first month/week already during enrollment. Why is not reflected on my bill?

Enrollment deposits are applied to the last month/week of your child's attendance, and are not reflected on your bill until that time.

7. My child attends the Extended Day/Early Risers Program, and I noticed that June is not prorated. Why is that?

Each month is the same tuition whether there are 5, 4, or 3 weeks. Over the year, it does average out. We also do not charge for the dates prior to September.

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1. WHAT TRAINING IS REQUIRED TO OBTAIN A FIREARMS LICENSE?

A Massachusetts approved Firearm Safety Course is required for all residents of Massachusetts who wish to obtain the FID or LTC.  Anyone is eligible to take the safety course provided they are 15 years old and eligible to obtain a firearms license. In order to obtain a license, in general (and additional circumstances may apply), your record must be free of felonies and domestic abuse orders (209A).  Also if you have been convicted of drunk driving from 1994 to the present, you will only be eligible to apply for a FID license 5 years after you have served out the sentence you were given.

Please note, if an applicant is seeking a License To Carry without restrictions, it is strongly recommended they complete a Basic Safety Course with a Live-Fire component or an advanced firearms safety course to increase proficiency with carrying a concealed handgun on his/her person for defense, either in the home or workplace.

2. DO I NEED AN FID OR DO I HAVE TO TAKE A FIREARMS SAFETY COURSE TO CARRY PEPPER SPRAY/MACE?

No, unless you are under the age of 18. 

3. WHAT IS THE AGE LIMIT TO OBTAIN AN FID/LTC?

New FID applicants must be 18 years or older (or 14–17 years of age with parental consent). Applicants 14 years old may apply, but will not be issued the card until they reach age 15)

21 to obtain an LTC.

4. WHERE CAN I OBTAIN THE PROPER APPLICATION FORM FOR NEW OR RENEWAL FID CARD OF LICENSE TO CARRY?

Please fill out the Massachusetts Resident LTC/FID/Machine Gun Application. Print the form, fill out ALL necessary information and bring it to the police station. Forms can also be obtained at the Longmeadow Police station. 

5. HOW LONG IS AN LTC OR FID CARD GOOD FOR?

Six years. 

6. DO I HAVE TO NOTIFY THE POLICE OF A CHANGE OF ADDRESS?

Yes. You must notify, in writing, the licensing authority who issued the license, the chief of police into whose jurisdiction you move to and the Executive Director of the Criminal History Systems Board. Notification must be by certified mail within 30 days. 

7. I JUST MOVED INTO MASSACHUSETTS. DO I NEED A LICENSE RIGHT AWAY?

Not right away. You can possess any firearm, rifle or shotgun for up to 60 days without a LTC or FID card. You cannot lawfully carry these items, you can only possess them. 

8. IF I AM OUT IN PUBLIC CARRYING A CONCEALED FIREARM, I LEGALLY POSSESS A LTC, AND A POLICE OFFICER REQUESTS THAT I SHOW MY LTC, DO I HAVE TO PRODUCE IT?

Yes. This is true for both LTC and FID cards. You must produce a valid license on demand.  If you do not, the police can take your firearm until you produce such license. However, any inappropriate act while carrying a firearm may result in the immediate revocation of the license. 

9. I HAVE A VALID CLASS B LTC, CAN I CARRY A LOADED FIREARM IN MY VEHICLE?

No. The weapon must be unloaded and contained within the locked trunk or in a locked case. This carries a $500 fine if violated. 

10. I HAVE A VALID CLASS A LTC, ARE THERE ANY RESTRICTIONS ON CARRYING A LOADED FIREARM IN A VEHICLE?

In order to carry a loaded firearm, you must have a Class A LTC- Non Restricted.  Carrying a loaded firearm under a Class A license must be under your direct control.  It cannot be under the seat, in the trunk, etc. This carries a $500 fine if violated. 

11. WHAT IS THE SINGLE MOST IMPORTANT RULE TO REMEMBER WHILE IN POSSESSION OF FIREARMS IN MASSACHUSETTS?

Massachusetts has very strict firearms storage laws.  If you are the lawful owner of a firearm and it is not under your direct control, the firearm(s) must be secured so that it is "inoperable by any person other than the owner or other lawfully authorized user".  That means that if you do not have the firearm within arms reach it should be "secured in a locked container or equipped with a tamper-resistant mechanical lock".  NEVER leave a firearm unattended unless it is secured in an appropriate container or with an appropriate lock.

The laws for transporting a firearm differ.  If you have an unrestricted LTC you may ONLY transport a loaded handgun under your direct control on a public way.  If you do not have an unrestricted LTC or if you are transporting rifles or shotguns, all firearms (handguns, rifles and shotguns) MUST be unloaded and in a locked container.   A locked trunk or rear storage area (out of reach by the driver and passengers) complies with this rule however, having the firearms in a locked container prevents misunderstandings that might occur in the event of a mechanical breakdown or traffic stop by a Law Enforcement Officer.  Also, note that having the firearm only secured with tamper-resistant mechanical lock DOES NOT comply with the rule.

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1. CAN I SMOKE MARIJUANA WHILE I AM DRIVING?

Simply put, no. The laws pertaining to the use of marijuana while behind the wheel of a motor vehicle mirror the laws pertaining to the use of alcohol behind the wheel. A driver found to be under the influence of marijuana while operating a vehicle could be subject to arrest for OUI: Drugs. This offense carries the same penalties as OUI: Alcohol, including license suspension, fines, and in some cases, jail time.

Also, much like having an open container of alcohol in a vehicle is a $500 civil citation, having an open container of marijuana in a vehicle is now also a $500 civil citation under these new laws. Understand that both a driver AND passenger can be found to be in violation of this law.

2. IS IT LEGAL IF AT 3 AM, WHEN EVERYONE IS SLEEPING, I DECIDE TO TAKE A WALK IN MY NEIGHBORHOOD AND SMOKE MARIJUANA WHILE DOING SO?

No. This is a violation under the public consumption portion of the new law. Remember, if you are seen consuming marijuana in public, regardless of the time of day, you are subject to a $100 civil fine. 

3. MY FRIEND HAS THREE MARIJUANA PLANTS GROWING AT THEIR HOUSE. EVERY NOW AND THEN, I ASK THEM FOR A HALF-OUNCE OF MARIJUANA, WHICH THEY GIVE ME FOR FREE AS A FRIENDLY GESTURE.

Correct. Remember, under the new law, adults 21 and over may legally transfer (“gift”) up to an ounce of marijuana to another adult, so long as there was no monetary or items of value exchanged. Based on the law, this legal transfer may occur in public or in private.

4. I'VE HEARD THAT SINCE THE MONETARY PENALTIES FOR A LOT OF THESE NEW LAWS ARE "CIVIL' IN NATURE, THERE IS NO PENALTY FOR NOT PAYING THEM

Wrong. Wrong. Wrong. While yes, “civil” fines issued on town by-law tickets are processed differently than say “civil” fines issued on state traffic citations, failure to pay can result in criminal penalties. For example, if you are issued a $100 civil fine on a town by-law ticket for a violation of the public consumption law, you must pay within the mandated time frame. Here in Longmeadow, you have 21 days to either pay the fine or request a hearing to contest the matter. If you fail to pay the fine or request a hearing within the 21 days, you are subject to being issued a criminal complaint for failure to pay. 

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1. What is the AMR Meter Project Program?

This is a mandatory meter upgrade program that will replace existing water meters (inside) and replace remote readers (outside) with a new Automatic Meter Reading system (AMR) allowing the Longmeadow Water Department to obtain readings using radio frequency technology.

2. How does the meter reading system work?

Each radio frequency remote transmits the reading to a portable laptop which will be located in a Public Works vehicle. This vehicle will be able to drive through the entire town and read all the meters in 2 days. The reading information will then be transferred to the Public Works Office for billing. Each remote has a unique identification number that ensures that only your reading is being assigned to your account. Your account will continue to be billed in the manner that it is presently. The meter reading system will improve service to all of our customers by eliminating misreads and allows more efficient monitoring of water consumption throughout the town, which will allow better water rate control and other customer service enhancements.

3. Is there a cost to your customers?

There is no charge to our customers for the meter installation and upgrade. The project had been approved and funded by Town meeting in May 2010. There will be no billing for any individual accounts. The Town of Longmeadow is responsible for the hiring of the installers and purchasing of the meters and remote transmitters. It is the customer’s responsibility to maintain their meter shutoff and plumbing in good condition.

4. Who will be installing the upgrade?

The Town has contracted a professional installer, East National Water LLC to handle the installation. All of the installers will have appropriate photo identification on them at all times. If you would like to confirm that the contractor is working in your neighborhood, please call East National Water at 800-252-8556.

5. How do I schedule an appointment?

You will be receiving a notice in the mail from East National Water with contact and scheduling information on how to make an appointment. They will be working in different sections of Town in different months during the project. We ask that you contact them as soon as you receive your notice to schedule your appointment.

6. When will I expect by meter to be replaced?

The following map will show the estimated time frame for your area. Meter Installation Timeframe Map (PDF)

7. Do I have to be present for the upgrade work?

Since the actual water meters are located inside your home or building, you will need to be present during the installation. We ask that you please maintain access to our water meter.

8. What can I do as a customer to make the installation smoother?

Please keep your installation appointment as scheduled. Someone 18 years or older must be present during the installation and please make sure that our installer has adequate access to the inside meter.

9. What work is involved at my property?

Generally, the meter technician will locate your actual inside meter, and then replace or retrofit the existing meter with a new meter and transmitter or just a transmitter. The technician will obtain an inside and outside reading at the time of installation and supply each customer with a copy of the installation form. It will be noted on the form if there is a difference between the inside and outside readings on the old equipment.

10. How long will the installation upgrade take?

Under normal circumstances, a residential installation will take approximately 30 minutes. The water will be turned off for about 5-10 minutes until the meter is changed out. Dewatering your line may result in some trapped air or slight discoloration in your water supply. This is normal and will clear after running your water for a few minutes. If your water meter only needs to be retrofitted with a new transmitter, this installation will only take 15 minutes and no water will be shut off. Your installer will let you know which installation you will need.

11. How long will a commercial installation take?

A commercial retrofit installation will take 15 minutes. For 2-inch, 3-inch and 4-inch commercial meters that need to be replaced, these installations may take over an hour. The installer will check each commercial job prior to installation and give each customer a better idea of the length of time.

12. Does this mean no more meter readers?

No, you will still see us in your neighborhoods - just not as often. The Longmeadow Water Department will visit your property for routine service, maintenance or repair. We will continue to respond to water emergencies.

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency call 911, if is is a nonemergency call 413-567-3311.

2. What if this happened in another town or city?

If a crime took place outside of the Town of Longmeadow, please call the Police Department for that city or town.

3. What is a known suspect?

A person is a "known suspect" when you or someone else knows the identity or location of the person(s) who committed the crime or the license plate number.

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1. How do I register for Parks & Recreation Department programs?

Click “Online Registration” from our home page or within the pages of our activity descriptions on this site. You will be taken to ActiveNet, our online registration partner. Create (and verify via email link) your account, add family members, and search for your desired activity.

2. How do I register for Youth Sports Programs, such as Football, Little League and Soccer?

Most youth leagues fall under the category “Sponsored Sports Associations”. These associations have their own websites and registration processes, which can be found on the “Sponsored Sports Associations” page of this website.

3. Does Parks & Recreation still process U.S. Passport applications?

No. Please visit www.travel.state.gov to find another acceptance agent.

4. Why do you need my child’s physical and immunization records for licensed summer camps so soon after my online enrollment?

Our licensed summer camps require current physical and immunization records in order to be licensed by the Board of Health. The oversight of this requirement falls on a single staff in the office, making it difficult to keep track of non-compliant campers.

You must email a recent physical and immunization form for each child attending a licensed camp. Physical and immunization records must be within 18 months from the start of camp. A doctor's standard form used for schools and camps works perfectly for this purpose since it has the physical information and the immunization records on it. You may email a PDF of the forms to customerservice@lprd.net.  If you need help with this, please email the office so we can assist you.

Beginning in Spring 2024, current physical and immunization records will be required prior to any online licensed camp enrollments.

5. I can’t remember what I signed up for. How do I see my family’s schedule of Parks & Recreation activities?

1) Login to your ActiveNet online account here

2) Scroll to the bottom of your list of family members and select “View Family Members Schedule”

3) Select Family Members whose schedule you’d like to view, and toggle the calendar between Week/Month as you choose

6. How can I report a concern I have about one of the parks or athletic fields in Town?

The DPW maintains all facilities. You may contact their office at publicworks@longmeadow.org / 413-567-3400, or we will be happy to pass the information along to them.

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1. If I have a water- or sewer-related problem in my home, who should I call?

The Longmeadow Water and Sewer Department will respond to water and sewer emergencies 24 hours a day, 7 days a week. If you have a water or sewer problem during normal working hours (7:30 a.m. to 4 p.m. weekdays), call 413-567-3400. After normal working hours and weekends, call the Police Department at 413-567-3311 and the on call crew will be dispatched to your home.

2. Which department takes care of trees on the tree belt?

Longmeadow Department of Public Works is in charge of the tree belt trees. If you have any concerns, call us at 413-567-3400. This department can also assist you in questions about Christmas tree pickup.

3. Who can answer my recycling and trash questions?

Waste Management is under contract for residential pickup. Trash and recycling pickup is once per week. For more information call Waste Management at 800-972-4545 or Public Works at 413-567-3400 or visit the Trash and Recycling page.

4. Where can I pick up a recycling container?

You can obtain a recycling container at the Public Works Department at 170 Dwight Rd.

5. Why are you digging up a street you just paved?

Before the Town paves a street, all utilities are notified and given the opportunity to do any work requiring excavation before the street is paved. After the Town paves a street, no one is allowed to excavate in it for 5 years, except for emergencies. Obviously, if a utility detects a gas or a water leak, we want those leaks repaired immediately. In addition, if a business needs additional water lines to expand or a homeowner needs to repair or replace a sewer, they would receive a permit.

6. Who do I call if a street light is out?

You can call the Public Works Department at 413-567-3400 or send an email to publicworks@longmeadow.org. Please have information on location of light (i.e., house number, pole number, nearest intersection or cross street) and we will report it to the maintenance contractor. Most of the streetlights are owned by the Town of Longmeadow and are repaired by Dagle Electric. 

In the future the streetlights will be converted from high-pressure sodium to energy efficient LED lights. 

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1. What are the limitations of the wireless internet within the library?

Signal strength varies within the library.

2. Where can you pick-up the wireless internet signal?

You should be able to pick up the wireless signal throughout the first and second floors of the building. While most laptops or mobile devices should connect to the library’s wireless connection with no difficulties, signal strength may vary in the building, and no guarantee can be provided that users will be able to make a wireless connection.

3. What is the library's WiFi network name?

Longmeadow Public is the library’s WiFi network name.

4. How safe is WiFi?

Please see our WiFi Safety page.

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1. How can I pay my bill?

Great question!  Payments can be made online here, in person at the Town Hall, by dropping off a payment in the payment drop box to the right of the Town Hall front door (no cash payments), or by mail. 

2. Are postmarks accepted for my payment?

No, postmarks are not accepted. Payment must be in received in the office by the due date to be considered timely.

3. How do I change my mailing address?

Please contact the Water/Sewer Department for changes to water/sewer bills and the Assessor's Office for Real Estate or Personal Property address changes.

4. How do I get a refund on a vehicle I sold or that was totaled?

You may file for an abatement with the Assessor's Office.  File for abatements or corrections early, as the filing of an abatement does not stay the collection of the tax.  You must pay your tax in full if the abatement or correction is not resolved by the due date.  Please contact the Assessor's Office if you have any questions or need assistance with the abatement application or process.